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VoIP - Fixing the Broken Phone System

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VoIP - Fixing the Broken Phone System

By: Andrew Wiggin

We've all been lectured endlessly on the virtues of the free market and how it creates the perfect setting for competition. At the same time we were also taught that left to itself, an industry will gravitate towards free market principles. But coming from a person who has observed the evolution of cell phones for a while, it's painfully obvious to me that the free market in the case of cell phones is anything but free. High barriers to entry, oligarchic competition, and mergers and acquisitions have whittled away the benefits that we customers deserve. In this article, we look at a few way the telecom companies have let us down and why at long last, VoIP is beginning to change that.

Making calls isn't streamlined
How many times have you ever sent an Instant Message to someone when their status is set to "busy" or "not available?" Unless it's really urgent I'm betting not often. And yet, we have to go through the painful motions of making a call even when a person is already on another one or has otherwise set their phone to silent (say while watching a movie) or switched it off. The phone system hasn't evolved along with the way we're used to communicating in real time these days.

With VoIP for example, you can simply open up a window to see what the person's status is before initiating a call. Different VoIP phones have different features and the benefit of a customizable application like VoIP is that there's no limit to what can be done with it. We've written elsewhere about the cumbersome way voicemails are handled - just another example of poor innovation by the carriers.

Over charging for calls and SMS messages
Customers have been routinely getting gouged by high call charges with people needing to periodically check their minutes to monitor overtime. Strictly speaking, SMS should be free since it costs the carriers exactly zero cents to send one and voice minutes should be much lower as evidenced by the fact that it's not inherently difficult to talk to one another for free - VoIP services have been doing this for years.

In part, the blame also falls on customers for not demanding better. They probably think there's no other way to go about it, but that's changing. Services from Google, Apple, Microsoft (with the Skype purchase) and hundreds of other Internet Telephone Service Providers (ITSPs) are slowly transforming the landscape and making customers aware of what's possible. And that's something to look forward to.

Article Source: http://articles.tiptopweb.info

Andrew Wiggin is an expert consultant on Secure Business VoIP Systems. He also specializes in Small Business IP Phone Reviews. www.onsip.com/business-voip-service www.onsip.com/onsip-team-reviews

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