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Collection Predictive Dialer- A Boon For Collection Executives

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Collection Predictive Dialer- A Boon For Collection Executives

By: Joaquin Rozo

Today we are living in a world where thousands of customers borrow heavily loans and advances from various banks and financial institutions. While most of them repay their loans and borrowings properly, quite a few customers default on their payments. Therefore there is a big role for collection agencies in ensuring that all loan installments are paid on time. This is not a very easy task considering the fact that there are thousands of such borrowers spread across the length and breadth of the country. The only way proper collection can be ensured is by having a robust and proactive collection mechanism which is mostly technology driven rather than being dependent on manual intervention. Gone are the days when a collection call center executive could go home satisfactorily after just making fifty to sixty calls. Today the efficiency of a collection agencies and the agents working for it are determined by their productivity and efficiency. The time spent in front of the telephone is of little significance. However much a call center executive may try it would be impossible to go beyond 60 calls per day which is just not enough. This should be looked against the background of the ever increasing number of customers and defaults.

This is the reason why most of the collection agencies depend on a software called Collection Predictive Dialer system. This indeed is a unique and extremely smart collection software which helps call center executives to perform their duties efficiently and in a more productive fashion. In a normal scenario the call center executive after making a call has to wait for the response and if there is no response he or she has to disconnect the call and dial the next number. This takes a lot of time which can be avoided with the use of this collection predictive dialer. This system is totally automated and it picks up one number at a time from a given database and dials automatically. If there is no response, within a few seconds the software automatically moves to the next number and starts dialing. It only routes active calls where the customer is available and sends it across to any call center executive who is free. Thus the call center executive can spend more time talking to live customers instead of wasting time on customers who are not available or are not responding.

Using this technology has proven to be very successful and there have been many instances where collection figures have gone up by 4 to 5 times than what it was before this software was used. Hence the collection predictive dialer can be safely considered as one of the most efficient and productive methods of monitoring receivable better.

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